Shipping policy
Shipping Policy
Welcome to FILUS 3D! We are committed to delivering your orders quickly and securely. Below is an overview of our shipping policy to help you understand our process.
Processing Time
- Orders are typically processed and shipped within [1–3 business days] after payment confirmation.
- Custom or personalized items may require additional processing time. This will be noted on the product page.
Shipping Rates and Delivery Times
We offer a range of shipping options to suit your needs. Estimated delivery times are calculated from the date of shipment and may vary based on the location and shipping method selected.
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Domestic Shipping:
- Standard Shipping: 3-7 business days
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Expedited Shipping: 1-3 business days
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International Shipping:
- Delivery times vary by destination, typically 7–21 business days.
- Please note that international customers are responsible for any customs fees or import taxes.
Order Tracking
- Once your order ships, you will receive a confirmation email with tracking information.
- You can track your package using the provided link or on our website under the "Track Order" section.
Lost or Delayed Shipments
If your package is delayed or missing, please contact us at sales@filus3d.com. While we are not responsible for carrier delays, we will do our best to assist in locating your package.
Returns and Exchanges
Shipping fees are non-refundable unless the item is damaged or defective. For more details, please see our Refund Policy.
Additional Information
- We currently ship to the following countries: [List Countries].
- If your country is not listed, feel free to contact us for shipping options.
- For any questions about your order, please email us at sales@filus3d.com or use the contact form on our website.
Thank you for shopping with [Your Store Name]! 😊 We’re excited to bring our products to your door!